Online Returns

At The Grafton Barber, we want our customers to be completely satisfied with their purchase made from www.graftonbarbers.com

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds & returns.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied.

If you have any questions about this policy, please email info@graftonbarbers.com

You have the right to cancel your order and return the goods, provided that:

(a)  It is before and up to 14 days starting from the day after the goods are received by you.

(b)  The goods are in perfect condition.

(c)  The packaging remains in an ‘as new’ state.

Prior to returning the goods, please contact our team at info@graftonbarbers.com who will guide you through our returns procedures.

You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.

This returns policy only applies when you make a purchase online from our website.

Refunds

Refunds will be processed within 7 days and funds will be returned to the account from which the initial payment was made.

We do not offer returns or refunds on Sale items

Finally, please note that you will be responsible for all transport costs when returning an item to our warehouse.

This policy does not affect your legal rights.

Your Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

(a)  goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

(b)  goods must be fit for their purpose – they must do what they are reasonably expected to do.

(c)  goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at www.ccpc.ie.

Damaged in Transit

If any goods delivered to you are damaged, please contact our team at info@graftonbarbers.com within 3 days of delivery. Damaged goods must be returned in the condition received by you with all original packaging.